TERMS AND CONDITIONS

1. General

1.1

The website operated by AusVapeHub provides an online platform where customers can browse, select, and purchase products offered through the website.

1.2

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD NOT ACCESS, USE, OR PLACE ORDERS THROUGH THIS WEBSITE.

1.3

Your access to and use of this website, including any purchases made through it, are subject to these Terms & Conditions.

1.4

By using this website or placing an order, you acknowledge that you have read and accepted these Terms & Conditions and our Privacy Policy.

2. Acceptance of Terms

2.1

By accessing, browsing, registering an account, or placing an order through this website, you agree to be bound by these Terms & Conditions, including any policies referenced herein.

3. Eligibility

3.1

We are committed to the responsible sale of vaping products and related items. Products sold on this website are intended only for adults who meet the legal purchasing age in their jurisdiction.

3.2

By placing an order, you confirm that:

(a) You meet the legal age requirement applicable to your location;

(b) You are legally permitted to purchase the products ordered;

(c) You are not purchasing products on behalf of an underage person.

3.3

We reserve the right to request age verification at any time before processing or completing an order.

4. Acceptance or Rejection of Orders

4.1

AusVapeHub reserves the right to refuse, cancel, or limit any order at our sole discretion.

4.2

We may refuse to process an order if age verification cannot be completed or if information provided by the customer is inaccurate or incomplete.

4.3

Product availability, pricing, descriptions, images, and specifications may be updated, modified, or discontinued without prior notice.

4.4

While we make reasonable efforts to ensure information on the website is accurate, we do not guarantee that product descriptions, pricing, images, or other content are free from errors.

5. Payment Policy

5.1

All orders must be paid in full before dispatch.

5.2

By placing an order, you authorize us to charge the selected payment method for the total amount shown at checkout.

5.3

If payment cannot be successfully processed, we reserve the right to cancel or suspend the order.

6. Delivery

6.1

Orders will be shipped to the delivery address provided by the customer during checkout.

6.2

Estimated delivery time is generally between 5–10 business days after dispatch. Delivery times are estimates only and are not guaranteed.

6.3

Delays may occur due to factors outside our control, including carrier delays, weather conditions, public holidays, customs processing, or other unforeseen circumstances.

6.4

Customers are responsible for providing accurate delivery information. AusVapeHub is not responsible for delays, failed deliveries, or additional costs resulting from incorrect address information.

7. Order Cancellation

7.1

Orders may not be cancelled once they have been processed and dispatched.

7.2

If you wish to cancel an order before dispatch, please contact us as soon as possible. Cancellation requests are not guaranteed and will be assessed on a case-by-case basis.

8. Return & Refund Policy

8.1

Due to the nature of the products sold by AusVapeHub, all products are carefully inspected before dispatch.

8.2

Returns, replacements, or refunds may only be considered if:

(a) The product arrives damaged;

(b) The product arrives with visible leakage while still sealed and unopened;

(c) The incorrect item was supplied;

(d) The order is incomplete.

8.3

To be eligible for a return, replacement, or refund:

(a) The product must remain unopened and in its original packaging;

(b) The issue must be reported within three (3) days of delivery;

(c) Clear photographs showing the defect, damage, leakage, or incorrect item must be emailed to info@ausvapehub.com.

8.4

Once the issue has been reviewed and confirmed by AusVapeHub, we may provide a replacement product, store credit, or refund at our discretion.

8.5

Products that have been opened, used, modified, or removed from their original packaging are not eligible for return, exchange, or refund due to hygiene and safety considerations.

8.6

We do not provide refunds or exchanges for:

(a) Change of mind;

(b) Incorrect product selection by the customer;

(c) Personal taste or preference;

(d) Products that have been opened or used.

9. Damaged, Incorrect, or Incomplete Orders

9.1

If your order arrives damaged, leaking, incomplete, or contains an incorrect item, you must notify us within three (3) days of receiving the order.

9.2

All claims must be submitted via email to info@ausvapehub.com and include:

(a) Order number;

(b) Description of the issue;

(c) Clear photographs showing the product and any visible damage, leakage, or error.

9.3

AusVapeHub reserves the right to request additional information before approving any claim.

9.4

Claims submitted after the three (3) day reporting period may not be eligible for review.

9.5

If a claim is approved, an appropriate resolution may be offered, including replacement, store credit, or refund.

10. Privacy

10.1

We collect and process personal information necessary to provide our products and services.

10.2

Information collected may include:

(a) Name;

(b) Email address;

(c) Phone number;

(d) Billing and shipping address;

(e) Order details;

(f) Customer support communications.

10.3

Personal information is handled in accordance with our Privacy Policy and is used only for legitimate business purposes, including order fulfilment, customer support, fraud prevention, and website improvement.

10.4

We do not sell or rent customer information to third parties.

11. Disclaimer

11.1

AusVapeHub reserves the right to modify, update, suspend, or discontinue any part of the website, products, services, or these Terms & Conditions at any time without prior notice.

11.2

To the fullest extent permitted by applicable law, AusVapeHub shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of products through it.

11.3

By using this website, you acknowledge that you do so at your own risk and agree that AusVapeHub’s liability shall be limited to the maximum extent permitted by law.