frequently asked questions

Shipping & Processing

1. How long does shipping take?

Most orders are delivered within 10–15 business days after dispatch.

2.How will I know my order has been shipped?

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your delivery status.

Pricing & Discounts

1. Do you offer discounts or promotions?

Yes — we regularly run special promotions, bundle deals, and limited-time discounts on selected products.

2.How can I stay updated on deals?

You can subscribe to our newsletter or follow VapeHub for the latest offers and new flavour releases.

3. Do you offer bulk pricing?

Bulk pricing may be available for larger orders. Please contact our team for more information.

Product Information

1. How many puffs does each device provide?

Our devices offer up to 20,000 puffs depending on usage habits.

2.Can the device be recharged?

Yes. All VapeHub devices support Type-C charging for convenient recharging.

3. How do I know if the device is charging?

When charging, a charging icon will appear on the display screen to indicate the device is powering up.

4. How can I verify my product is authentic?

You can scan the QR code on the packaging to confirm your product authenticity.